Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Micah Solomon is a sought-after "customer service sleuth" and turnaround expert who shares secrets to transforming customer service and building unshakeable customer engagement and loyalty. He has worked with brands from Auberge Resorts to Audi of America and offers step-by-step secrets to one-up the competition and build sustainable bottom-line success through lasting customer engagement and loyalty.

Format: Hardback
Length: 240 pages
Publication date: 09 October 2023
Publisher: McGraw-Hill Education

Customer service is a crucial aspect of any business, as it can make or break a company's reputation. In today's competitive market, providing exceptional customer service is essential to stay ahead of the competition. One of the most sought-after experts in customer service and turnaround is Micah Solomon.

Solomon has worked with some of the world's most renowned brands, including Auberge Resorts, Audi of America, Cleveland Clinic, and the NFL Players Association. He has a wealth of experience in creating a world-class customer experience and building sustainable bottom-line success.

In his book, "Can Your Customer Service Do This?" Solomon shares his insights and expertise on customer service. He explains that customer service is not just a department, but a mindset that every employee should possess. He shares real-life customer service detective examples and the transformation that follows when companies prioritize customer service.

Solomon's clients include Microsoft, Audi of America, Merck Pharmaceuticals, Cleveland Clinic, The Museum of Modern Art (MoMA), and some of the leading Five-Star (Forbes-rated) hotels and resorts in America and around the world. He has helped these companies improve their customer service performance and build strong customer engagement and loyalty.

One of the key principles that Solomon emphasizes in his book is the art of anticipatory customer service. He helps readers to get inside the heads of their customers, empathize with their dissatisfaction, examine processes and procedures that are antiquated or not competitive enough, and learn to be innovative about modifying or optimizing various modes of customer service and the methods available today. Solomon also shares the customer service training he uses to transform customer service performance across multiple industries.

In conclusion, "Can Your Customer Service Do This?" is a comprehensive guide and toolkit that provides valuable insights and practical strategies for creating a world-class customer experience and building sustainable bottom-line success. If you want to improve your customer service and stay ahead of the competition, this book is a must-read.

Weight: 453g
ISBN-13: 9781264825516