Conflict Management and Leadership for Managers: Knowledge, Skills, and Processes to Harness the Power of Rapid Change

Managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition provides the knowledge and skills to prevent and manage conflict. It is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts, and processes and skills for enhancing relationships with external stakeholders. Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image.

Format: Paperback / softback
Length: 528 pages
Publication date: 18 September 2023
Publisher: Rowman & Littlefield

All managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both their organization and their own career. Updates to the Third Edition: Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage. Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges. More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic. Increased coverage of informal conflict and dispute resolution that.

Weight: 866g
Dimension: 255 x 177 x 26 (mm)
ISBN-13: 9781538177976
Edition number: Third Edition