Gary T. Furlong
Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
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Excellent- More about Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
The Conflict Resolution Toolbox provides practical strategies for resolving conflicts in a respectful and effective way,based on the latest research in neuroscience and behavioral economics. It is a valuable resource for mediators, negotiators, managers, and professionals seeking to improve their conflict resolution skills.
Format: Hardback
Length: 272 pages
Publication date: 26 October 2020
Publisher: John Wiley & Sons Inc
When it comes to real-world conflict resolution, one size does not fit all. In the professional world, especially, it is critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both parties' needs.
The Conflict Resolution Toolbox provides mediators, negotiators, managers, and professionals at all levels with the tools they need to assess conflict situations and choose the right tools to resolve the issue in a meaningful way.
Understand the why behind the conflict and how it can be resolved. Recognize the unconscious judgments and biases that are obstacles to conflict resolution. View conflict situations objectively and from multiple viewpoints. Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution.
With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.
Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.
Weight: 470g
Dimension: 161 x 235 x 26 (mm)
ISBN-13: 9781119717584
Edition number: 2nd Edition
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