Conversational AI

Creating Virtual Assistants: Chatbots that work teaches you to create AI-enabled chatbots that are revolutionizing the customer service industry. You'll learn to build effective conversational AI that can automate common inquiries and easily address customers' most common problems.

Format: Paperback / softback
Length: 378 pages
Publication date: 22 November 2021
Publisher: Manning Publications

Are you looking to embark on a thrilling journey of creating your very own virtual agent? If so, brace yourself for an incredible adventure with "Creating Virtual Assistants: Chatbots that work"!

In this captivating book, Thomas Joseph Heiman takes you on a journey of designing, developing, and deploying human-like AI solutions that engage in meaningful conversations with your customers, effortlessly solving their problems, and streamlining your support services. Get ready to revolutionize the customer service industry with your AI-enabled chatbots!

"Creating Virtual Assistants" teaches you the art of crafting AI-enabled chatbots that are redefining the landscape of customer service. You'll delve into the world of building effective conversational AI, capable of automating common inquiries and swiftly addressing your customers' most pressing concerns. This book is your ultimate guide to unlocking the full potential of virtual assistants!

Here's what you'll discover inside this extraordinary resource:

Choosing the Right Virtual Assistant Type and Channel: Discover the perfect virtual assistant type and channel for your specific needs, ensuring seamless integration and optimal performance. From text-based chatbots to voice-activated assistants, you'll unlock the secrets to creating the most effective communication channels.

Crafting Intentional Dialog: Learn how to write dialog with intentional tone and specificity, creating a seamless and engaging experience for your customers. From crafting witty responses to providing helpful guidance, you'll master the art of crafting conversational AI that leaves a lasting impression.

Training a Virtual Assistant Classifier from Scratch: Dive into the world of machine learning and neural networks, as you train a virtual assistant classifier from the ground up. Understand the intricacies of natural language processing, sentiment analysis, and intent recognition, and unlock the secrets to creating intelligent and adaptive chatbots.

Creating Question-and-Direct-Response Assistants: Unleash the power of question-and-direct-response assistants, designed to provide quick and accurate responses to your customers' queries. Learn how to structure your dialog, optimize response times, and create a seamless experience that keeps your customers satisfied and engaged.

Designing and Optimizing a Process Flow for Web and Voice: Understand the importance of designing and optimizing a process flow for both web and voice-based virtual assistants. From handling user input to integrating third-party services, you'll learn the technical skills necessary to create a seamless and user-friendly experience across different platforms.

Testing Your Assistant's Accuracy and Planning for Improvements: Put your virtual assistant through rigorous testing to ensure its accuracy and identify areas for improvement. Learn how to analyze data, track user interactions, and make data-driven decisions to continuously enhance your assistant's performance and deliver exceptional customer service.

This engaging and entertaining book is packed with essential technical and creative skills for designing successful virtual assistants. From coding process flows and training machine learning to improving your written dialog, you'll gain a comprehensive understanding of the technology and techniques behind creating virtual assistants that truly excel.

But that's not all! "Creating Virtual Assistants" goes beyond the theoretical realm and provides you with hands-on guidance for building custom virtual assistants for a wide variety of use cases. From healthcare assistants to e-commerce chatbots, you'll explore the endless possibilities of AI-enabled communication and unlock new opportunities for growth and innovation.

So, whether you're a tech enthusiast, a business professional, or simply someone who wants to push the boundaries of what's possible with AI, "Creating Virtual Assistants: Chatbots that work" is the perfect companion for your journey. Embrace the power of virtual assistants and embark on a transformative adventure that will revolutionize the way you interact with customers and drive your success to new heights. Get your copy today and start creating your own virtual agents!

Weight: 604g
Dimension: 187 x 235 x 24 (mm)
ISBN-13: 9781617298837