Culture Shock: An unstoppable force has changed how we work and live. Gallup's solution to the biggest leadership issue of our time.

The COVID-19 pandemic has caused a structural change in how and where people work and live, and organizations must adapt to thrive or survive. The risk of employees operating more like independent contractors or gig workers is growing, and deteriorating customer relationships is already happening. Culture Shock offers a solution that outlines a better world of work and life with higher productivity, greater customer retention, and better wellbeing.

Format: Hardback
Length: 336 pages
Publication date: 30 May 2023
Publisher: Gallup Press

The COVID-19 pandemic has brought about a seismic shift in the way and location of work and living, leaving no doubt that things will never return to normal. The success or survival of organizations will depend on their ability to adapt to this cultural shock, and the productivity of the United States and the world as a whole will hinge on their ability to do so.

The immediate threat is that the majority of employees will now function more like independent contractors or gig workers than dedicated and loyal members of your organization. The risk increases as the mindset of your workforce shifts from their life at work to their life at home, making it increasingly challenging to foster a culture of committed team members and strong relationships within the workplace.

Leaders continue to grapple with the challenge of bringing employees back to the office, but the far more significant issue is the deterioration of customer relationships, which is already underway. Simply put, your employees and your customers know each other, and many of them are close friends. How can you maintain your customers' commitment when you are struggling to create a culture of dedicated employees who build and strengthen relationships with those customers?

It is evident now that an unstoppable force has transformed the way we work and live. Culture Shock presents a solution that outlines a better world of work and life, one characterized by significantly higher productivity, greater customer retention, and improved well-being. It represents Gallup's answer to the most pressing leadership issue of our time.

Weight: 420g
Dimension: 143 x 217 x 31 (mm)
ISBN-13: 9781595622471