Dental Reception and Supervisory Management

Dental Reception and Practice Management 2nd Edition is a comprehensive guide for dental office administrators, covering interpersonal skills, business management, marketing, dental care development, General Dental Councils Standards, and new regulations introduced by the Health and Social Care Act. It provides practical advice for receptionists, dental nurses, hygienists, and dentists, and includes access to a companion website with case studies and links to useful websites.

Format: Paperback / softback
Length: 136 pages
Publication date: 19 April 2019
Publisher: John Wiley and Sons Ltd

Dental Reception and Practice Management 2nd Edition is a comprehensive guide for dental office administrators, covering essential interpersonal skills, business management, and marketing aspects relevant to dentistry. It provides practical advice for dental receptionists seeking to upgrade their skills, covering all aspects of the receptionist role, from administration and marketing to quality management and patient experience. It also addresses the General Dental Councils Standards for the Dental Team, which detail the nine principles for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act.

The book offers concrete suggestions to improve dental practices and further patient health, including access to a companion website with case studies and links to useful websites. It is designed for use by dental receptionists in practice and for use in dental reception courses, and will also greatly benefit dental nurses, dental hygienists, and dentists.

In addition to its practical advice, Dental Reception and Practice Management 2nd Edition provides a comprehensive overview of the development of dental care, enhancing the readers' understanding and awareness of the necessary clinical aspects of dentistry. It covers topics such as dental anatomy, physiology, and pathology, as well as dental treatments and procedures.

The book also addresses the importance of communication and teamwork in dental practices, highlighting the role of dental receptionists in facilitating effective communication between patients, dentists, and other healthcare professionals. It provides tips on how to handle patient inquiries, schedule appointments, and manage patient records, ensuring that all information is accurate and up-to-date.

Furthermore, Dental Reception and Practice Management 2nd Edition covers the legal and ethical aspects of dentistry, including patient confidentiality, informed consent, and professional liability. It provides guidance on how to handle sensitive situations and ensure that patients are treated with respect and dignity.

In conclusion, Dental Reception and Practice Management 2nd Edition is an essential resource for dental office administrators, dental receptionists, dental nurses, dental hygienists, and dentists. It provides practical advice, comprehensive coverage of the development of dental care, and a thorough understanding of the legal and ethical aspects of dentistry. With its access to a companion website and links to useful websites, it offers a valuable tool for improving dental practices and further patient health.

Weight: 220g
Dimension: 170 x 244 x 11 (mm)
ISBN-13: 9781119513087
Edition number: 2nd Edition