Digitalisation in Mobility Service Industry: A Survey-based Expert Analysis

This book explores the implications of digitalization in the mobility service industry, based on an analysis of over 450 survey responses. It suggests a shift from traditional mobility management to a more customer-centered perspective, but the inclusion of services not primarily concerned with overcoming spatial distances is less attractive. It is of interest to researchers and professionals involved in digitalization in the mobility service industry.

Format: Hardback
Length: 81 pages
Publication date: 22 July 2022
Publisher: Springer International Publishing AG

This comprehensive book delves into the profound implications of digitalization on the mobility service industry. Drawing upon an extensive analysis of over 450 survey responses, it offers a comprehensive exploration and evaluation of mobility in the era of digitalization. The content spans a wide range of topics, encompassing both the transformative changes in the relationship between companies and their customers and the potential emergence of a new paradigm among leading organizations. The findings indicate a widespread acceptance of a shift from traditional mobility management to a more customer-centric approach, which is deemed increasingly essential. However, the inclusion of services that primarily focus on overcoming spatial distances is considered less appealing. Given the broad scope of the book, it holds great appeal to researchers and professionals actively engaged in the realm of digitalization within the mobility service industry.

Weight: 319g
Dimension: 235 x 155 (mm)
ISBN-13: 9783031071508
Edition number: 1st ed. 2022