Employee-Centric IT: Advancing the Digital Era Through Extraordinary IT Experience

Less than 30% of digital transformation programs succeed in improving a company's performance and employee productivity. This book provides concrete steps to transform IT delivery to employees, with the employee centered in their transformation. More than two-thirds of jobs require good digital and IT skills from employees, and this book reveals the benefit of moving towards an approach where employees gain technology aptitude, are up for technology change, and are willing to learn more. Employee-centric IT will transform employees to own their digital literacy and development, reducing or eliminating the shadow IT need and allowing the organization to drive and implement successful digital transformation.

Format: Paperback / softback
Length: 140 pages
Publication date: 24 February 2023
Publisher: APress

According to global surveys conducted by McKinsey, BCG, Gartner, and other esteemed organizations, less than 30% of digital transformation programs achieve their primary objective of improving a company's performance and employee productivity. The reason behind this lack of success lies in the fact that IT efforts within companies often fail to prioritize the employee as the central focus of their transformation initiatives. This book aims to provide concrete steps and strategies for IT professionals and business leaders to transform the way they deliver IT services to employees, placing the human element at the center of their transformation journey.

The concepts, models, checklists, and playbook presented in this book are based on the author's extensive experience, lessons learned, and proven outcomes. IT organizations are eager to enhance their employee experience but lack the knowledge and guidance to get started. This book serves as a "must-have" resource for those who are at a loss as to where to begin.

Over two-thirds of today's jobs require a solid foundation in digital and IT skills from employees. Management, who invest substantial resources in these digital transformations, expect employees to become more productive, effective, and contribute to the bottom line. However, achieving this outcome can only be realized through active and proactive changes in IT operations and transformations that prioritize the employee rather than technology or senior management.

This book uncovers the immense benefits of adopting an approach that empowers employees to acquire technology aptitude, embrace technology change, and actively seek learning opportunities for their benefit. It demonstrates how employee engagement and experience research, concepts, and implementations are rapidly growing across numerous organizations, playing a pivotal role.

Employee-centric IT will empower employees to take ownership of their digital literacy and development, ultimately reducing or even eliminating the digital divide. By placing the employee at the center of IT transformation, companies can create a more inclusive and responsive workplace that fosters innovation, collaboration, and growth. This shift will not only benefit the employees but also drive the overall success of the organization in the rapidly evolving digital landscape.

Weight: 244g
Dimension: 235 x 155 (mm)
ISBN-13: 9781484291856
Edition number: 1st ed.