From Industry 4.0 to Quality 4.0: An Innovative TQM Guide for Sustainable Digital Age Businesses

This book discusses the evolution of quality management, the benefits of ISO 9000 standards, and the importance of certification for organizations in a competitive market. It provides simplified information to help individuals understand quality management philosophies.

Format: Hardback
Length: 658 pages
Publication date: 08 July 2022
Publisher: Springer International Publishing AG

This comprehensive book delves into the intricate journey of quality development, spanning from product inspection to the modern ISO 9000 systems. It emphasizes the significance of quality management system (QMS) standards and highlights the advantages they offer to organizations and enterprises seeking to enhance their systems and survive in a fiercely competitive global market. The author presents simplified information, making it accessible to individuals with varying backgrounds and positions, enabling them to appreciate and comprehend the diverse philosophies of quality management.

The book begins by exploring the origins of quality, tracing its historical evolution and the emergence of quality management as a distinct discipline. It delves into the principles and practices of quality, including the concepts of customer satisfaction, continuous improvement, and statistical quality control. The author emphasizes the importance of quality in enhancing product and service quality, improving customer loyalty, and ultimately achieving competitive advantage.

The book then discusses the development of quality management systems, including the ISO 9000 series of standards. It explains the criteria and requirements for certification and highlights the benefits of adhering to these standards, such as improved efficiency, reduced waste, and enhanced customer satisfaction. The author provides practical guidance on implementing and maintaining a QMS, including the development of quality policies, procedures, and training programs.

Furthermore, the book explores the role of quality management in today's global marketplace. It discusses the challenges faced by organizations in different regions and industries, such as cultural differences, regulatory requirements, and supply chain management. It offers strategies for adapting to these challenges and leveraging quality management to achieve sustainable growth and success.

Throughout the book, the author employs a clear and concise writing style, making it accessible to a wide range of readers. It includes numerous examples and case studies to illustrate the practical applications of quality management principles and practices. The book also includes a comprehensive glossary of quality management terms and concepts to aid in understanding the technical aspects of the subject.

In conclusion, this book is a valuable resource for professionals, managers, and students interested in quality management. It provides a comprehensive and up-to-date understanding of the development of quality, the significance of quality management systems, and the strategies for achieving excellence in a global marketplace. By embracing the principles and practices outlined in this book, organizations can enhance their systems, improve customer satisfaction, and achieve sustainable growth and success.

Weight: 1232g
Dimension: 235 x 155 (mm)
ISBN-13: 9783031041914
Edition number: 1st ed. 2022