Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System

Quality management in healthcare is the administration of systems design, policies, and processes to minimize harm and optimize patient care and outcomes. It is important for enhancing accountability, resource efficiency, identifying and minimizing medical errors, maximizing effective care, and aligning care to user and patient wants. Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System provides a practical approach to managing and improving quality, with tools and techniques for senior healthcare managers and healthcare professionals preparing for the CPHQ certification exam.

Format: Hardback
Length: 228 pages
Publication date: 24 October 2023
Publisher: Taylor & Francis Ltd

Quality management in healthcare is a comprehensive approach to overseeing the design, implementation, and maintenance of systems, policies, and processes that aim to minimize harm while optimizing patient care and outcomes. Regardless of the size of a hospital, whether it has 1,000 beds or 25, navigating and managing the complexities of a quality management system is essential.

Quality management is crucial in healthcare for several reasons. Firstly, it enhances the accountability of healthcare practitioners and managers, ensuring that they are responsible for delivering high-quality care. It also promotes resource efficiency by optimizing the use of resources and minimizing waste. By identifying and minimizing medical errors, quality management aims to maximize the use of effective care and improve outcomes. Additionally, it aligns care with the preferences and needs of users and patients, ensuring that they receive the best possible care.

Implementing, managing, and sustaining an effective quality management system is a complex task, but this book provides a practical approach to managing and improving quality. Whether you agree that these activities are complex, this book offers a standardized approach that any organization can adopt to meet its specific needs while adhering to the foundational concepts of quality improvement by accreditation agencies. It also outlines how to set up and manage a quality management program as part of a continuous process improvement initiative, as well as the purpose and management of a patient safety organization.

The purpose of this book is twofold. Firstly, it is designed for senior healthcare managers and directors who are tasked with setting up a quality management system. It provides them with tools and techniques that they can immediately apply to improve the quality of care in their organization. Secondly, it is for healthcare professionals preparing for the CPHQ certification exam. It goes beyond studying by explaining the essential knowledge and concepts required for quality management and providing insights into the why behind these practices.

In conclusion, quality management is a critical component of healthcare that plays a vital role. By minimizing harm, optimizing patient care, and improving outcomes, quality management ensures that healthcare organizations provide the best possible care to their patients. This book offers a comprehensive and practical approach to implementing, managing, and sustaining an effective quality management system, regardless of the size of the organization. Whether you are a senior healthcare manager or a healthcare professional preparing for the CPHQ certification exam, this book will be a valuable resource for improving the quality of care and advancing healthcare excellence.

Weight: 610g
Dimension: 254 x 178 (mm)
ISBN-13: 9781032415055