Human-Centered Lean Six Sigma: Creating a Culture of Integrated Operational Excellence

This book emphasizes the human element of organizational culture and uses a Lean Six Sigma framework to explore how processes and behaviors shape culture over time. It covers foundational principles, alignment, improvement, and strategies for reducing variation and enhancing systems and behavior.

Format: Unspecified
Length: 180 pages
Publication date: 14 November 2023
Publisher: Taylor & Francis Ltd

This comprehensive book delves into the intricate realm of organizational culture, emphasizing its human dimension. The authors adopt a holistic perspective, viewing organizational culture as a coherent system that aligns with mission, vision, and values. Employing a Lean Six Sigma framework, the book unfolds in a structured manner, beginning with an exploration of the organization itself and its structure. It then proceeds to delve into strategic, operational, and tactical levels of process and behavior, fostering the growth and development of the overall culture over time.

The journey begins with foundational principles of organization, highlighting the crucial importance of aligning processes and systems with the overarching objectives of the mission and vision. This alignment serves as the bedrock upon which the culture is built. The book then delves into comprehensive assessment, gap analysis, and improvement strategies, enabling organizations to identify areas for refinement and transformation. Prioritization techniques are introduced to guide decision-making processes, ensuring that resources are allocated effectively toward achieving cultural goals.

Chapters dedicated to qualitative and quantitative approaches for reducing variation and enhancing systems and behavior provide valuable insights into optimizing organizational performance. Readers will gain a deep understanding of the building blocks of organizational culture and learn how to integrate them seamlessly into a customer-focused system of interconnected processes. The book emphasizes the role of people as drivers of technology rather than the reverse, recognizing the pivotal impact of human behavior on organizational success.

Furthermore, the book offers practical techniques to address the challenges and concerns associated with today's training and deployment for organizational performance excellence. Each chapter serves as a valuable resource for internal education and training workshops, fostering a culture of continuous learning and development within organizations.

In summary, this book offers a comprehensive and insightful exploration of organizational culture, providing readers with a roadmap for building and sustaining a high-performing, customer-centric culture. By adopting a holistic perspective and employing proven strategies, organizations can unlock their full potential and achieve sustainable competitive advantage.

Weight: 544g
Dimension: 254 x 178 (mm)
ISBN-13: 9781032594842