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Diane Negra

I'm Sorry You Feel That Way: The New Cultures of Customer Service

I'm Sorry You Feel That Way: The New Cultures of Customer Service

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  • Condition: Brand new
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  • More about I'm Sorry You Feel That Way: The New Cultures of Customer Service

Format: Paperback / softback
Length: 296 pages
Publication date: 25 March 2026
Publisher: Stanford University Press


Dimension: 229 x 152 (mm)
ISBN-13: 9781503646506

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