Implementing Service Level Objectives: A Practical Guide to SLIs, SLOs, and Error Budgets

This book provides practical advice for implementing service-level objectives (SLOs) and building an SLO culture from the ground up. It offers detailed analysis of advanced SLO and service-level indicator (SLI) techniques, with mathematical models and statistical knowledge to help organizations measure meaningful SLIs and make data-driven decisions.

Format: Paperback / softback
Length: 350 pages
Publication date: 25 September 2020
Publisher: O'Reilly Media, Inc, USA

Despite the growing significance of service-level objectives (SLOs), there is a notable lack of comprehensive guidance on their effective implementation. Existing practical advice often presupposes that an organization already possesses the necessary infrastructure, tools, and culture. In this invaluable book, renowned SLO expert Alex Hidalgo delves into the process of cultivating an SLO culture from scratch. Serving as a comprehensive primer and daily reference for individuals involved in creating both the culture and tooling essential for SLO-based reliability approaches, this guide offers in-depth analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical expertise, readers will gain valuable insights into optimizing SLO-based strategies, enabling them to build systems capable of accurately measuring meaningful SLIs that resonate across various departments within an organization.

Establishing SLIs that effectively capture the reliability of a service from a user's perspective is a crucial step. This involves selecting appropriate SLO targets and employing statistical and probabilistic analysis to derive meaningful insights. Error budgets serve as valuable tools for facilitating constructive discussions and making data-driven decisions within teams. Furthermore, the development of supportive tooling and resources is essential to facilitate an SLO-based approach. By leveraging SLO data, organizations can generate meaningful reports that effectively communicate the reliability of their services to leadership and users alike.

In conclusion, this book serves as a vital resource for anyone seeking to establish an SLO culture and optimize their reliability strategies. By leveraging the expertise and insights provided by Alex Hidalgo, organizations can build systems capable of measuring meaningful SLIs, fostering buy-in across departments, and driving data-driven decision-making.

Weight: 670g
Dimension: 178 x 233 x 26 (mm)
ISBN-13: 9781492076810