Skip to product information
1 of 1

LaraPenin

Introduction to Service Design: Designing the Invisible

Introduction to Service Design: Designing the Invisible

💎 Earn 174 Points (£1.74) on this item.

Low Stock: Only 2 copies remaining
Regular price £34.80 GBP
Regular price £38.99 GBP Sale price £34.80 GBP
Sale Sold out
Taxes included. Shipping calculated at checkout.

YOU SAVE £4.19

  • Condition: Brand new
  • UK Delivery times: Usually arrives within 2 - 3 working days
  • UK Shipping: Fee starts at £2.39. Subject to product weight & dimension

Bulk ordering. Want 15 or more copies? Get a personalised quote and bigger discounts. Learn more about bulk orders.

  • More about Introduction to Service Design: Designing the Invisible

Service design is a new specialization of design that provides holistic, creative, and innovative solutions to complex contemporary societies. It is divided into two parts: main service design concepts and critical aspects, and a methodological overview and practical tools for the service design learner. It is accompanied by interviews and case studies from leading service designers.

Format: Paperback / softback
Length: 344 pages
Publication date: 17 May 2018
Publisher: Bloomsbury Publishing PLC


This comprehensive book delves into the realm of designing services tailored to the needs of customers or participants, marking a new and emerging field within the design landscape. Despite its inherent multidisciplinary nature, service design stands as a distinct specialization within the broader realm of design. It responds to the challenges of contemporary societies, offering holistic, creative, and innovative solutions to complex problems. As a result, service design has emerged as an integrative and advanced culture of design, embraced by both new design studios and established design and innovation consultancies worldwide.

The book is structured into two parts, catering to different reader requirements. Part I provides a foundational exploration of key service design concepts and critical aspects. Part II offers a methodological overview and practical tools for aspiring service designers, emphasizing the essential skills and competencies they must acquire. Accompanied by interviews and case studies featuring renowned service designers, this book offers a thorough and informative journey into this exciting new area of design.

In conclusion, Service Design: A Comprehensive Introduction offers a valuable resource for designers, professionals, and students seeking to understand and excel in the field of service design. By providing a comprehensive overview of the principles, methodologies, and applications of service design, this book equips readers with the tools they need to create meaningful and impactful experiences for customers and participants.

Weight: 1134g
Dimension: 234 x 271 x 20 (mm)
ISBN-13: 9781472572585

UK and International shipping information

UK Delivery and returns information:

  • Delivery within 2 - 3 days when ordering in the UK.
  • Shipping fee for UK customers from £2.39. Fully tracked shipping service available.
  • Returns policy: Return within 30 days of receipt for full refund.

International deliveries:

Shulph Ink now ships to Australia, Belgium, Canada, France, Germany, Ireland, Italy, India, Luxembourg Saudi Arabia, Singapore, Spain, Netherlands, New Zealand, United Arab Emirates, United States of America.

  • Delivery times: within 5 - 10 days for international orders.
  • Shipping fee: charges vary for overseas orders. Only tracked services are available for most international orders. Some countries have untracked shipping options.
  • Customs charges: If ordering to addresses outside the United Kingdom, you may or may not incur additional customs and duties fees during local delivery.
View full details