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A. Heri Iswanto

Lean Implementation in Hospital Departments: How to Move from Good to Great Services

Lean Implementation in Hospital Departments: How to Move from Good to Great Services

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Lean healthcare is a waste-elimination approach in every service area to reduce inventory, cycle time, and cost, providing high-quality patient care efficiently and effectively. It requires a person's attitude, understanding of the process, observation, and information gathering to identify inefficiencies. This book provides examples of how Lean principles can be implemented in a hospital, from emergency to facilities and maintenance, and demonstrates how it is a cultural commitment to improve work sustainably, bringing better value and satisfaction to patients.

Format: Paperback / softback
Length: 146 pages
Publication date: 19 February 2019
Publisher: Taylor & Francis Ltd


Lean healthcare is a comprehensive approach to waste elimination across all service areas, with the ultimate goal of reducing inventory, improving service cycle time, and cutting costs. This approach is driven by the Lean philosophy, which emphasizes the importance of a person's attitude, understanding of the process, observation, and gathering of information to identify and address inefficiencies in the healthcare system. By implementing Lean principles, hospitals can strive to provide high-quality patient care that is efficient, effective, and responsive, while maintaining their financial integrity.

One of the key aspects of Lean healthcare is its emphasis on efficiency. By eliminating waste from the service flow, organizations can streamline processes, reduce waiting times, and improve patient satisfaction. This approach is particularly relevant in the context of hospitals, where patients often require timely and effective care.

The book provides valuable insights and examples on how Lean principles can be implemented in hospitals across various departments. From the emergency room to hospital facilities and maintenance, Lean principles can be applied to improve the efficiency and effectiveness of operations. The author uses numerous real-world examples to demonstrate how Lean thinking can be applied to different areas of the hospital, and how it can help take departments from good to great.

One of the key benefits of Lean healthcare is its ability to shorten the time between ordering and service delivery. By eliminating waste and improving processes, organizations can reduce the time it takes to provide care to patients, which can have a significant impact on patient outcomes. This approach is particularly important in emergency situations, where every second counts.

In addition to its benefits in healthcare, Lean principles can also be applied to other industries. The book provides examples of how Lean thinking has been successfully implemented in manufacturing, logistics, and service industries, and how it can bring about similar improvements in efficiency and quality.

Overall, this book is a valuable resource for anyone interested in implementing Lean healthcare in their organization. It provides a comprehensive and practical guide to Lean principles, and demonstrates how they can be applied to improve efficiency, effectiveness, and patient satisfaction in healthcare and other industries.

Weight: 236g
Dimension: 236 x 166 x 9 (mm)
ISBN-13: 9780367145507

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