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Eduardo Lander,Jeffrey K. Liker,Thomas E. Root

Lean in a High-Variability Business: A Graphic Novel about Lean and People at Zingerman's Mail Order

Lean in a High-Variability Business: A Graphic Novel about Lean and People at Zingerman's Mail Order

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  • More about Lean in a High-Variability Business: A Graphic Novel about Lean and People at Zingerman's Mail Order


Applies Lean concepts to a high-variety, low-volume service business, illustrates an effective organic change management process, and is co-written by best-selling author Jeffrey Liker.

Format: Paperback / softback
Length: 226 pages
Publication date: 01 December 2021
Publisher: Taylor & Francis Ltd


Applies Lean concepts to a high-variety, low-volume service business, which is more prevalent than high-volume manufacturing companies.

Illustrates all the Lean concepts in a real-world example that approached Lean management in the intended way—to support and develop people to continually improve processes in a respectful environment.

Illustrates an effective organic change management process that grows the new culture rather than trying to force tools mechanistically on employees and associates.

The vibrant graphic novel format visually brings the story to life.

Co-Written by best-selling author Jeffrey Liker—the world's expert on the Toyota Way.

Weight: 764g
Dimension: 219 x 283 x 18 (mm)
ISBN-13: 9781138387768

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