Listen Like You Mean It: How to Reclaim True Connection

Ximena Vengoechea, a user researcher, has written a book on how to listen like we mean it, which reveals the tips and tricks of the trade, including how to build rapport with strangers, ask questions that help people unlock what they need to say, and recover from listeners' drain.

Format: Paperback / softback
Length: 336 pages
Publication date: 31 March 2022
Publisher: Pan Macmillan

Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it. Hear me out. Does this sound like you? You end a team meeting and can't recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven't been meeting expectations. Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter, and Pinterest. It's her job to uncover the truth behind how people use, and really think about, her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: - How to quickly build rapport with strangers - Which questions help people unlock what they need to say - When it's time to throw out the script entirely - How to recover from listeners' drain

Weight: 240g
Dimension: 532 x 266 x 22 (mm)
ISBN-13: 9781529074017