Shulph Ink
Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services
Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services
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This book explores the opportunities and challenges of industrial service management in the context of digitalization and smart and remote services. It provides a comprehensive understanding of service management and offers practical insights from leading manufacturing companies.
Format: Paperback / softback
Length: 218 pages
Publication date: 25 June 2022
Publisher: Springer Nature Switzerland AG
The manufacturing sector is facing significant opportunities and challenges as a result of the growing importance of industrial services and the rapid digitalization towards smart and remote services. This book aims to provide a comprehensive understanding of industrial service management and guide companies in developing the necessary capabilities and management practices for delivering smart and remote services. By combining insights from research and practice, the book offers a unique perspective on the core and enabling activities of manufacturing companies in the service business.
The first part of the book focuses on action-based research findings related to service strategy, organizational design, service innovation, service sales, service operations, and customer relationship management. It also delves into value networks and their role in shaping the manufacturing industry's service offerings.
The second part showcases outstanding practices from leading manufacturing companies in industrial and smart services. These practices cover a wide range of areas, including service design, digital transformation, supply chain management, and customer experience optimization. By examining these case studies, readers can gain valuable insights into the strategies and approaches employed by successful manufacturing companies in the service sector.
The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully. It emphasizes the importance of a customer-centric approach, the integration of technology, and the development of skilled workforce to thrive in the service-oriented manufacturing industry.
Overall, this book is a valuable resource for manufacturing professionals, executives, and researchers seeking to enhance their understanding of industrial service management and develop effective strategies for growth in the service business. It provides a comprehensive and practical guide that covers the key aspects of service strategy, organizational design, service innovation, and customer relationship management, while also highlighting best practices from leading manufacturing companies.
Weight: 367g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030727307
Edition number: 1st ed. 2021
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