Shaun West,Paolo Gaiardelli,Nicola Saccani
Modern Industrial Services: A Cookbook for Design, Delivery, and Management
Modern Industrial Services: A Cookbook for Design, Delivery, and Management
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Excellent- More about Modern Industrial Services: A Cookbook for Design, Delivery, and Management
This open-access book discusses the challenges of transitioning to services for manufacturing firms and provides a roadmap for building service excellence, using curated cases and practical tools from management, design thinking, and service design.
Format: Paperback / softback
Length: 202 pages
Publication date: 05 September 2022
Publisher: Springer Nature Switzerland AG
This comprehensive open-access book is the culmination of extensive research, practical experience, and teaching expertise accumulated by the authors over several years. It serves as a valuable resource for both students and practitioners, providing a comprehensive understanding of the challenges and opportunities associated with transitioning manufacturing firms towards service-oriented models.
The book begins by introducing the industrial services ecosystem, encompassing its various components and stakeholders. It then delves into the various barriers and challenges that hinder the successful adoption of services within manufacturing organizations. To address these challenges, the book offers a roadmap for building service excellence, outlining key strategies and tactics for overcoming these obstacles.
Throughout the book, real-world cases are used to illustrate current approaches and best practices in servitization. These curated cases showcase successful strategies employed by manufacturing firms to overcome servitization barriers and achieve service excellence. Each case is accompanied by a brief introduction, providing insights into the specific challenges and solutions addressed.
In addition to the theoretical framework, the book provides a range of practical tools and methodologies that the authors have successfully employed in their projects. These tools cover various areas such as management, design thinking, and service design, and are designed to assist current and future business leaders in creating their own individual roadmaps for servitization.
The service excellence roadmap is built upon a development methodology and is tailored to guide current and future business leaders in developing their own customized strategies for servitization. It offers a step-by-step approach to identifying opportunities, overcoming barriers, and achieving sustainable service excellence within manufacturing organizations.
Overall, this book is a must-read for anyone interested in exploring the opportunities and challenges of servitization in manufacturing. It provides a comprehensive framework for building service excellence, practical tools and methodologies, and real-world case studies to support the transition towards service-oriented models. Whether you are a student, practitioner, or business leader, this book will provide valuable insights and guidance to help you succeed in the rapidly evolving service economy.
Weight: 349g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030805135
Edition number: 1st ed. 2022
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