Performance Comparison and Organizational Service Provision: U.S. Hospitals and the Quest for Performance Control

Performance Comparison and Organizational Service Provision explores how performance comparisons shape hospitals service provision and medical professionals work, focusing on U.S. health care from the late 19th century to the present. It develops a novel theoretical framework to investigate these comparisons and analyzes their transformative effects on relationships to patients, insurers, regulators, and staff. The book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality.

Format: Paperback / softback
Length: 240 pages
Publication date: 29 August 2022
Publisher: Taylor & Francis Ltd

Performance Comparison and Organizational Service Provision delves into the intricate mechanisms underlying performance evaluations, shedding light on their profound impact on hospitals' service delivery and the work of medical professionals. Focusing on the United States healthcare system, this study traces the evolution of medical quality assessment in the hospital sector from the late 19th century to the present. It develops a novel theoretical framework to explore performance comparisons, contrasting various forms of internal and external assessments across this historical period. Through a comprehensive analysis, the book uncovers the transformative effects of these comparisons on hospitals' relationships with patients, insurers, regulators, and staff. It examines the controversies surrounding these measures and the ongoing struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality. By providing a deeper understanding of the ways in which performance comparisons shape organizational service provision, this book appeals to researchers across a wide range of disciplines, including organization studies, accountability and evaluation, healthcare, and policy research. It also holds significant value for practitioners in the field of hospital care and management, as it offers valuable insights and practical strategies for navigating the complex landscape of performance evaluations and improving healthcare outcomes.

Weight: 460g
Dimension: 234 x 156 (mm)
ISBN-13: 9780367567484