Ken Blanchard, Sheldon Bowles
Raving Fans!
Raving Fans!
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- Condition: Brand new
- UK Delivery times: Usually arrives within 2 - 3 working days
- UK Shipping: Fee starts at £2.39. Subject to product weight & dimension
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The One Minute Manager's author provides a straightforward and snappy guide to successful customer service in Raving Fans. It uses a parable style to teach how to define a vision, learn what a customer wants, institute effective systems, and make Raving Fan Service a constant feature.
Format: Paperback
Length: 160 pages
Publication date: 15 Jun 1998
Publisher: HarperCollins
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
A straightforward and engaging guide to exceptional customer service, written by the bestselling author of The One Minute Manager, is presented in this book. Raving Fans offers valuable advice to a new Area Manager on his first day, guiding him towards delivering outstanding customer service and achieving remarkable bottom-line results. Written in a parable style reminiscent of The One Minute Manager, Raving Fans employs a captivating story to impart essential lessons on defining a vision, understanding customer desires, implementing effective systems, and establishing Raving Fan Service as a permanent and enduring feature, rather than a fleeting trend.
In the current landscape of business, a service crisis has emerged, leaving millions of disillusioned customers in its wake. Raving Fans provides groundbreaking tips and innovative techniques that empower individuals to initiate a revolution within any workplace, transforming their customers into passionate, loyal fans who eagerly spend their money.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Weight: 96g
Dimensions: 196 x 129 x 8 (mm)
ISBN-13: 9780006530695
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