Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice

This book explores the nature of service design and service thinking in healthcare and hospital management, highlighting desirable services, methods, and tools for customers and providers. It discusses new research directions, strategies, and innovations to develop affordable, sustainable, and consumer-oriented service solutions. It also covers policy options to improve service delivery and customer satisfaction.

\n Format: Hardback
\n Length: 535 pages
\n Publication date: 14 January 2019
\n Publisher: Springer Nature Switzerland AG
\n

This comprehensive book delves into the intricate realm of service design and service thinking within the healthcare and hospital management sectors. By adopting a multifaceted approach, it sheds light on a wide array of healthcare services, methodologies, and tools that are both desirable for customers and highly effective for healthcare providers. Furthermore, readers will gain valuable insights into emerging research directions, as well as innovative strategies and solutions to create affordable, sustainable, and consumer-oriented service offerings. The book also explores policy options to enhance the service delivery process and elevate customer satisfaction in the healthcare and hospital sector.

The contributors to this book, drawn from diverse backgrounds and expertise, cover a wide range of aspects and fields related to service design and service thinking. They delve into service design processes, tools, and methods, such as service blueprints, service delivery, service creation and implementation, interaction design and user experience, design of service touchpoints and service interfaces, service excellence, and service innovation.

This book is a valuable resource for scholars and practitioners in the hospital and healthcare sector who are passionate about organizational development, service business model innovation, customer involvement and perceptions, and service experience. It provides a comprehensive framework for understanding and improving the quality of services delivered, ultimately enhancing patient outcomes and satisfaction.

\n Weight: 984g\n
Dimension: 236 x 156 x 37 (mm)\n
ISBN-13: 9783030007485\n
Edition number: 1st ed. 2019\n