Smart Services Summit: Digital as an Enabler for Smart Service Business Development

This book provides insights into innovative smart service solutions for industry, supported by novel scientific approaches, and highlights the role of Digital Twin as a key enabler for business development. It covers challenges in developing and implementing smart services, value system design, value creation, and value capture, making it an essential guide for practitioners and advanced students.

Format: Hardback
Length: 141 pages
Publication date: 26 June 2021
Publisher: Springer Nature Switzerland AG

This comprehensive book delves into the latest advancements in intelligent service innovations across various industries, backed by cutting-edge scientific methodologies. It compiles findings presented at the 3rd Intelligent Services Summit, held in Zurich in September 2020, with a primary focus on the design and application of Digital Twin as a catalyst for business development in the realm of smart services.

The book is organized into three distinct parts, each addressing the challenges inherent in the successful development and implementation of smart services for industry and science. These challenges span from data management to product design and lifecycle management. The four main aspects covered in depth are:

Industrial Challenges: This section explores the specific challenges faced by industries in embracing smart services, including the need for seamless integration of diverse technologies, the management of complex data ecosystems, and the development of secure and reliable systems.

Value System Design: This part examines the strategies and approaches used to integrate resources within service ecosystems, creating value for both ecosystem actors and businesses. It explores the concept of value proposition, which involves designing offerings that meet the needs and desires of ecosystem participants while generating revenue for the service provider.

Value Creation through Value Proposition: This section delves into the mechanisms by which value is created within smart service ecosystems. It explores how service providers can develop compelling value propositions that attract and retain customers, while also fostering collaboration and innovation among ecosystem actors.

Value Capture: This part focuses on the strategies and mechanisms used to capture value generated by smart service ecosystems. It explores how service providers can monetize their offerings, establish partnerships, and create sustainable business models that benefit both the ecosystem and the service provider.

Given the broad scope of the book, it serves as an invaluable resource for practitioners and advanced students alike. It provides a comprehensive understanding of the latest trends, technologies, and strategies in intelligent service innovation, enabling professionals to stay ahead of the curve and drive success in their respective fields.

Weight: 454g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030720896
Edition number: 1st ed. 2021