Smart Services Summit: Smart Services Supporting the New Normal

This book provides insights into how smart services have enabled companies to adapt during the COVID-19 pandemic, including examples of remote and collaborative working and the use of new technologies to deliver faster and more affordable services. It is a valuable guide for practitioners and advanced students.

Format: Hardback
Length: 168 pages
Publication date: 27 April 2022
Publisher: Springer Nature Switzerland AG

This comprehensive book delves into the latest advancements in smart service innovations across various industries, backed by cutting-edge scientific methodologies. It compiles findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, with a primary focus on how smart services have facilitated companies' adaptability during and in the wake of the COVID-19 pandemic. The book showcases real-world examples of remote and collaborative working, which actively engage customers in service processes, necessitating a shift in mindset for more traditional firms. Furthermore, it explores how the integration of new technologies and customer collaboration can lead to faster, more affordable service delivery, resulting in the creation of novel value propositions and business models, ultimately driving the evolution of smart services. Given its broad scope, the book serves as an invaluable resource for practitioners and advanced students alike.

Introduction:
The book under review offers a comprehensive exploration of the latest developments in smart service innovations across diverse industries, supported by innovative scientific approaches. It assembles findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021. The summit's central theme revolved around the remarkable ways in which smart services have enabled companies to navigate and thrive amidst the challenges posed by the COVID-19 pandemic.

Key Features:
One of the book's standout features is its extensive coverage of remote and collaborative working practices. It showcases real-world examples of how companies have leveraged these approaches to engage customers more effectively and improve service delivery. By incorporating customer involvement in service processes, traditional firms are compelled to adapt and evolve their business models to remain competitive.

Moreover, the book delves into the use of new technologies to enhance the speed and affordability of service delivery. It highlights how the integration of technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT) can revolutionize the way services are offered and consumed. This technological transformation not only benefits customers but also opens up new opportunities for businesses to create innovative value propositions and business models.

In addition to technological advancements, the book emphasizes the importance of customer collaboration in the evolution of smart services. It explores how businesses can foster partnerships with customers to co-design and co-create services that meet their specific needs and preferences. This collaborative approach not only improves customer satisfaction but also enables businesses to gather valuable insights and feedback, which can be used to refine and improve their offerings.

Conclusion:
In conclusion, this book provides a valuable resource for practitioners, researchers, and students interested in the field of smart services. It offers a comprehensive overview of the latest trends, innovations, and challenges in the industry, supported by robust scientific methodologies. By examining the case studies and insights presented in the book, readers can gain a deeper understanding of how smart services are transforming industries and creating new opportunities for businesses and customers alike.

Weight: 459g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030970413
Edition number: 1st ed. 2022