The book explores how the New Zealand government made progress and created and sustained the commitment of public servants and unleashed the creativity of public entrepreneurs through ambitious targets and public accountability, data, evidence, and innovation. It demonstrates that interagency performance targets are a potentially powerful tool for fostering better public services and improving social outcomes.

Format: Paperback / softback
Length: 320 pages
Publication date: 08 March 2022
Publisher: Brookings Institution

The New Zealand government's success in creating and sustaining public service delivery is explored in this book, which combines case studies and public management research. The authors explain how ambitious targets and public accountability were used to overcome bureaucratic barriers and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years, demonstrating that interagency performance targets can be a powerful tool for fostering better public services and improving social outcomes.

New Zealand Government's Success in Creating and Sustaining Public Service Delivery

This book explores how and why the New Zealand government made progress and how the program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs. The authors combine case studies based on the experience of people involved in the change, together with public management research. They explain how ambitious targets and public accountability were used as levers to overcome the bureaucratic barriers that impeded public service delivery, and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years. This New Zealand experience demonstrates that interagency performance targets are a potentially powerful tool for fostering better public services and thus improving social outcomes.

Case Studies and Public Management Research

The book combines case studies based on the experience of people involved in the change, together with public management research. The authors explain how ambitious targets and public accountability were used to overcome bureaucratic barriers and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years, demonstrating that interagency performance targets can be a powerful tool for fostering better public services and improving social outcomes.

Ambitious Targets and Public Accountability

The authors explain how ambitious targets and public accountability were used as levers to overcome bureaucratic barriers and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years, demonstrating that interagency performance targets can be a powerful tool for fostering better public services and improving social outcomes.

Data, Evidence, and Innovation

The authors explain how ambitious targets and public accountability were used as levers to overcome bureaucratic barriers and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years, demonstrating that interagency performance targets can be a powerful tool for fostering better public services and improving social outcomes.

Experimentation, Failure, Success, and Learning

New Zealand experimented, failed, succeeded, and learned from the experience over five years, demonstrating that interagency performance targets can be a powerful tool for fostering better public services and improving social outcomes. The book provides valuable insights into the challenges and opportunities faced by governments in creating and sustaining public service delivery, and offers practical recommendations for policymakers and practitioners.

Conclusion

This New Zealand experience demonstrates that interagency performance targets are a potentially powerful tool for fostering better public services and thus improving social outcomes. The book provides valuable insights into the challenges and opportunities faced by governments in creating and sustaining public service delivery, and offers practical recommendations for policymakers and practitioners.

Dimension: 229 x 152 (mm)
ISBN-13: 9780815739180