Telephone Assessment in Primary Care: A practical guide to effective consultation and triage

This book provides a practical guide to telephone assessment in primary care, using real-world examples and offering step-by-step guidance to ensure quality-assured calls.

Format: Paperback / softback
Length: 116 pages
Publication date: 05 October 2023
Publisher: Scion Publishing Ltd

In the era of bustling primary care, the ability to assess patients effectively over the phone becomes paramount. By delving into the complexities of this demanding and risk-laden domain, clinicians gain a deeper understanding of how to balance patient needs with the demands of their workload and the availability of face-to-face appointments. This invaluable resource equips GPs, practice nurses, and out-of-hours workers with practical guidance on conducting triage or consultations via telephone. Throughout, real-world examples serve as a testament to the author's extensive experience in clinical telephone services, while her role in training courses on telephone triage and consultation further underscores the prevalence of common challenges and their practical resolutions.
Telephone Assessment in Primary Care is meticulously crafted to provide a comprehensive and user-friendly guide. It begins by laying the foundation with a step-by-step exploration of the fundamental principles of telephone assessment. The book then offers a concise summary of potential pitfalls and strategies to navigate them with finesse. Furthermore, it provides invaluable guidance on ensuring the quality of each call before concluding with utmost safety. Protocols are meticulously outlined to cover a wide range of scenarios, ensuring that practitioners have the necessary tools at their disposal for every call.
The book's strength lies in its practicality and accessibility. Drawing from the author's firsthand experience and expertise, it offers a relatable and actionable approach to telephone assessment. Whether you are a seasoned healthcare professional or a novice seeking to expand your knowledge in this field, Telephone Assessment in Primary Care is an indispensable resource. By embracing the power of telemedicine, practitioners can enhance patient care, streamline operations, and improve overall efficiency in a time when healthcare demands are at an all-time high.

Dimension: 234 x 156 x 6 (mm)
ISBN-13: 9781914961366