The Art of Benchmarking: An Analytical Guide to Methods and Applications for IT Management

Benchmarking is a crucial aspect of modern management, and this book provides a straightforward and mathematical approach to it. It covers three main topics: formalizing benchmarking objects, applying decision-making and voting methods, and selecting suitable features for different benchmarking objects. The book is relevant to practitioners in various business areas.

Format: Paperback / softback
Length: 164 pages
Publication date: 09 December 2022
Publisher: Springer Nature Switzerland AG

Benchmarking is an essential aspect of modern management, and this comprehensive book offers a valuable approach to this practice. With a strong mathematical foundation, it is designed to be easily understood and applied by practitioners in the field. The book is divided into three main sections, each addressing key aspects of benchmarking.

The first section focuses on formalizing the representation of benchmarking objects. It explains how to define and categorize these objects, enabling practitioners to identify and select appropriate benchmarking partners. This section also introduces various methods from decision-making and voting, which are applied to benchmarking to facilitate effective comparison and evaluation.

The second section delves into the practical application of benchmarking methods. It showcases different scenarios and case studies, illustrating how benchmarking can be used to improve performance, reduce costs, and enhance competitiveness. The book provides practical insights and tools that practitioners can use to implement benchmarking initiatives in their organizations.

The third section discusses the selection of suitable features for different benchmarking objects. It emphasizes the importance of considering factors such as scope, complexity, and relevance when selecting benchmarking partners and defining benchmarking criteria. The book provides guidance on how to identify and evaluate these features to ensure that benchmarking efforts yield meaningful results.

While the book primarily focuses on IT management, its principles and methodologies are widely applicable to other business areas. This versatility makes it an invaluable resource for practitioners across a range of management disciplines. By providing a solid mathematical basis for benchmarking, this book offers a comprehensive and practical guide for practitioners seeking to enhance their organizational performance and competitiveness.

Weight: 285g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030905880
Edition number: 1st ed. 2022