The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud

This book is for anyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google's conversational AI/cloud technology. It covers core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, building voice agents, and advanced tips and tricks. It also explains how to build multilingual chatbots, orchestrate sub-chatbots into a bigger conversational platform, use virtual agent analytics, and build voice bots.

Format: Paperback / softback
Length: 408 pages
Publication date: 24 June 2021
Publisher: APress

This book is a comprehensive guide to building enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers using Google's Dialogflow conversational AI technology. It provides step-by-step instructions on how to get started with conversational AI and how enterprise users can leverage Dialogflow as part of Google Cloud. The book covers core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents with advanced tips and tricks, including intents, entities, and working with context.

Additionally, it explains how to build multilingual chatbots, orchestrate sub-chatbots into a larger conversational platform, use virtual agent analytics with popular tools like BigQuery or Chatbase, and build voice bots. The book concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

By the end of this book, readers will have a solid understanding of how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.

The book is organized into five chapters:

Introduction to Dialogflow: This chapter provides an overview of Dialogflow and its features, including natural language processing, machine learning, and conversational interfaces. It also introduces the essential concepts of Dialogflow, such as intents, entities, and context.

Getting Started with Dialogflow: This chapter covers the basics of creating a Dialogflow project, including setting up the necessary tools and resources. It also provides step-by-step instructions on how to create and train chatbots using Dialogflow's console and APIs.

Deploying Chatbots on Web and Social Media Channels: This chapter explains how to deploy chatbots on web and social media channels, including Facebook Messenger, Slack, and Twitter. It covers topics such as integrating chatbots with websites, creating conversational UIs, and handling user interactions.

Building Voice Agents: This chapter covers the process of building voice agents using Dialogflow's Speech-to-Text and Text-to-Speech APIs. It includes advanced tips and tricks, such as handling voice intents, customizing voice prompts, and working with voice recognition technology.

Advanced Use Cases: This chapter explores more advanced use cases of Dialogflow, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

Throughout the book, readers will find practical examples and code snippets that demonstrate how to implement various Dialogflow features and build enterprise chatbots. The book is written in a clear and concise manner, making it accessible to developers with a range of experience levels.

Whether you are a beginner looking to get started with conversational AI or an experienced developer looking to expand your skills, this book will provide you with the knowledge and tools you need to build successful enterprise chatbots with Dialogflow and Google Cloud.

Weight: 817g
Dimension: 254 x 178 (mm)
ISBN-13: 9781484270134
Edition number: 1st ed.