The New Era of Global Services: A Framework for Successful Enterprises in Business Services and IT

The New Era of Global Services predicts that Global Services will grow in B2B, B2C, P2P, and P2B relationships, with a increase in delocalizing options (multi-sourcing) and global labor arbitrage creating opportunities for secondary cities, cells, and individuals with outstanding talents and telecommunication infrastructures. Author Javier Peña Capobianco argues that companies that thrive will be those which embrace technology and generate disruptive business models in an authentic digital transformation process, placing people and their environment at the centre of their business plans.

Format: Hardback
Length: 348 pages
Publication date: 11 October 2023
Publisher: Emerald Publishing Limited

The New Era of Global Services is a groundbreaking exploration of the future of international business conducted through extensive interviews with over seventy global leaders. The findings of this comprehensive study reveal a profound shift towards increased business-to-business (B2B), business-to-consumer (B2C), peer-to-peer (P2P), and particularly peer-to-business (P2B) relationships in the years to come.

In this evolving landscape, the decision-making process for locating services will become more flexible, encompassing a wide range of countries, cities, and even the cloud (virtual sourcing). Consequently, we can expect to witness a rise in delocalizing options, known as multi-sourcing, as companies seek to tap into diverse talent pools and cost structures across the globe.

One of the most significant implications of this global labor arbitrage is the creation of opportunities not only for secondary cities but also for cells and individuals with exceptional talents and appropriate telecommunication infrastructures. This shift will foster the growth and prosperity of companies that lack their own human resources or physical presence in specific locations, enabling them to tap into global markets and tap into the expertise of remote workers.

Author Javier Peña Capobianco makes a compelling argument that the companies that succeed in the twenty-first century will be those that not only embrace technology but also create disruptive business models through authentic digital transformation processes. However, true success will only be achieved by those who prioritize people and the environment at the core of their business plans. This book is a valuable resource for anyone involved in Global Services, as well as business students, entrepreneurs, C-suite professionals, policy makers, and business academicians. It provides a comprehensive roadmap for navigating the complex dynamics of the global business landscape and offers insights into the strategies that will lead to long-term success in an ever-changing world.

Weight: 498g
Dimension: 160 x 238 x 22 (mm)
ISBN-13: 9781837536276